Privacy Policy

Last updated: October 31, 2026

This Privacy Policy outlines how SafecomLink ("we," "our," or "us") collects, uses, and protects the personal information of users ("you" or "your") who visit our website and use our services and products, including the SafecomLink software and the SafecomLink Go mobile app. By accessing or using our website, software or app, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

1.1. Personal Information: We may collect personal information, such as your name, callsign, email address, phone number, and postal address, when you voluntarily provide it through forms on our website, marketing tools, social media platforms, and other channels.

1.2. Usage Information: When you visit our website, we automatically collect certain information about your device and how you interact with the website, including your IP address, browser type, operating system, pages visited, and the date and time of your visit. The SafecomLink Go mobile app does not collect usage information (see the SafecomLink Go Mobile App section below).

1.3. Cookies and Tags: We may use cookies, tags, and similar tracking technologies to enhance your experience on our website, analyze trends, administer the website, track users' movements around the website, and gather demographic information. You can control the use of cookies through your browser settings.

1.4 Information Received from Resellers and Distribution Partners: Where you purchase a SafecomLink license through an Authorized Reseller, the reseller may transmit to us certain personal information necessary to issue and activate your license, such as your name, email address, and purchase details. This information is used solely for license provisioning, account creation, and service delivery, and is handled in accordance with this Privacy Policy.

2. Legal Basis for Processing

2.1. Where applicable under data protection law (including the EU General Data Protection Regulation, "GDPR"), we process your personal information on one or more of the following legal bases: performance of a contract (for example, to activate and manage your license); your consent (for example, for marketing communications or targeted advertising, which you may withdraw at any time); our legitimate interests in operating and improving our services; or compliance with a legal obligation. The specific basis applicable to any given processing activity will depend on the nature of that activity and the context in which the data was collected.

3. SafecomLink Go Mobile App

3.1. The SafecomLink Go mobile app ("the App") connects only to the SafecomLink station you pair it with, over your own network. The App does not send any information to SafecomLink or to any other party, and SafecomLink does not receive any information from it.

3.2. Information kept on your phone. To work, the App keeps information it needs about your station, your settings and your use of the App on your phone only. This includes, for example, your station’s network address, its security certificate fingerprint, the access token (stored encrypted), your App settings, callsigns you recently contacted, and the date you accepted our Terms and Privacy Policy. Messages, calls and station activity are fetched from your own station to show them in the App. The App turns off cloud backup, so this information is not copied to your phone's backup service.

3.3. Permissions. The App asks for these phone permissions, and uses each only as described:

Camera: only to scan the pairing QR code shown by the SafecomLink software. Camera images are processed on the phone and are not stored or sent anywhere.
Notifications: to alert you to calls, messages, broadcasts and station events.
Local network: to reach your station on your network.
Background operation: to keep watching your station while the App is not on screen.

3.4. No tracking. The App contains no analytics, advertising, crash reporting or tracking of any kind.

3.5. Links. Links in the App to our website open in your phone's web browser.

3.6. Deleting your information. You can delete everything the App keeps by clearing the App's data in your phone's settings, or by uninstalling the App.

4. Information About Other Stations

4.1. The SafecomLink software and the App show information about other radio stations that your station hears or links with, such as callsigns, locations, messages and signal reports. This information is received by your own station over the air and stays on your station and your devices. SafecomLink does not receive it. The station operator decides how it is kept and used, and is responsible for doing so in line with the law that applies to them.

5. SafecomLink Software and Optional Online Features

5.1. The SafecomLink software runs on your own computer, and the radio traffic it handles stays on your station. Some optional features, when you turn them on, send information to third-party services over the internet:

AI features: the questions and text you send to the AI are sent to the online AI engine you choose, such as Google Gemini.
PSK Reporter and cluster spotting: your callsign, your locator, and the callsigns and frequencies of stations your station hears.
Email gateway: the emails you send and receive, through the mail servers you configure.
Links log forwarding: details of your links, sent to the logging application you choose.
Google Maps and Google Translate: locations or text you choose to open, sent from your computer's web browser.

5.2. Each of these services handles that information under its own terms and privacy policy. Each feature can be turned on or off in the software's settings. See also section 14 of our Terms and Conditions.

6. Use of Information

6.1. We may use the information we collect for various purposes, including:

Providing and personalizing our services to you.
Communicating with you about your inquiries, orders, or account.
Analyzing trends and user interactions to improve our website and services.
Marketing and advertising purposes, including targeting advertisements to you on social media platforms.
Protecting the Website/Product, preventing abuse, and investigating and enforcing breaches of our Terms and Conditions, including unauthorized copying, reverse engineering and misuse of artificial-intelligence tools.
Complying with legal obligations and protecting our rights.

7. Data Retention

7.1 We retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide our services, maintain your account, and satisfy applicable legal, accounting, or regulatory requirements. When your data is no longer needed, we take appropriate steps to securely delete or anonymize it. If you have questions about how long we retain specific types of data, you may contact us at info@safecomlink.com. License, account and enforcement records may be kept for as long as they may be needed to establish, exercise or defend legal claims. Where you have agreed to receive our news and marketing, we keep your contact details until you unsubscribe or ask us to delete them. If you unsubscribe, we may keep your email address on a do-not-contact list so that we do not add you again by mistake.

8. Sharing of Information

8.1. We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

8.2. We may also share your information in response to legal processes, to establish or exercise our legal rights, or to defend against legal claims, including claims relating to infringement of our intellectual property.

8.3. If SafecomLink is involved in a merger, acquisition, reorganization or sale of all or part of its business or assets, your personal information may be transferred to the successor as part of that transaction. The successor will continue to handle it in line with this Privacy Policy, and you will be notified of any change in ownership that affects your information.

9. Social Media Marketing

9.1. We may use tags and cookies to track your interactions with our website and use this data for social media marketing purposes. This includes targeting advertisements to you on social media platforms based on your browsing behavior and interests.

9.2. You can opt out of targeted advertising on social media platforms by adjusting your privacy settings on those platforms or by using third-party tools.

10. International Data Transfers

10.1 SafecomLink operates globally. If you are located in the European Union, the European Economic Area, or another jurisdiction with data protection laws, please be aware that your personal information may be transferred to, stored, and processed in countries where our operations or service providers are based, which may have different data protection standards than your home country.

10.2 Where personal data is transferred internationally, we take appropriate steps to ensure it receives an adequate level of protection, consistent with applicable data protection law.

11. Data Security

11.1. We take reasonable measures to protect the security of your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

12. Your Rights

12.1. You have the right to access, correct, update, or delete your personal information. You may also object to the processing of your personal information or request that we restrict certain processing activities.

12.2 Additional Rights for EU/EEA Residents: If you are a resident of the European Union or European Economic Area, you have additional rights under GDPR including:

Right of access: to obtain a copy of the personal data we hold about you.
Right to rectification: to have inaccurate or incomplete data corrected.
Right to erasure ("right to be forgotten"): to request deletion of your data where there is no overriding legal reason to retain it.
Right to data portability: to receive your data in a structured, commonly used, machine-readable format.
Right to object: to object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.
Right to complain: to lodge a complaint with your local data-protection authority.

12.3 To exercise any of the above rights (and other GDPR rights), please contact us at info@safecomlink.com. We will respond to your request within 30 days. We may ask you to verify your identity before we act on your request.

13. Children's Privacy

13.1 Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

14. Changes to This Privacy Policy

14.1. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. It is your responsibility to review this page periodically.

15. Contact Us

15.1. The data controller is SafecomLink. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@safecomlink.com.

By using our website, software or app, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.